How to eliminate complacency from customer service teams

Ever thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 7, 2021customer service, frontline staff, soft skills, csutomer service training, workplace training, customers

What to do when positive customer service staff turn negative

It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.

Employees, Owners/ManagerLightbulb Training SolutionsSeptember 29, 2020customer service, workplace training, customers, soft skills, emotional intelligence, eq, teamwork

The vaccine customer service staff must use now

Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.

Employees, Other, Owners/ManagerLightbulb Training SolutionsAugust 4, 2020Emotional Intelligence, customer service staff, soft skills, Customer Service Training, Workplace Training, customers

Why customer service staff should do puzzles at work

It’s not what you think - it’s better. Read on to get your team playing to win.

Owners/Manager, EmployeesLightbulb Training SolutionsOctober 15, 2019customer training, customer service staff, soft skills, workplace training, customers

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