Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
Read MoreThe customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
Read MoreIt’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
Read MoreCustomers are going to need your team to be excellent at this one thing - especially during COVID-19.
Read MoreWhilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.
Read MoreIt’s not what you think - it’s better. Read on to get your team playing to win.
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