It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
Read MoreIf you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read MoreWhen I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.
Read MoreFrontline employees need to be prepared for worst case scenarios. They can and do happen and they can leave staff feeling upset, anxious and wanting to quit.
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