Give the Carols a Break

I love a good Christmas carol and I can sing them like no-one else (surely no-one can sing as bad as I do) BUT if you or your team are wondering how you will survive through to Dec 25 without going a little bit crazy over the replayed Christmas carols, give this a go.

 STEP ONE:

Ask staff to anonymously provide you with these 2 songs;

The Boogie Song. The one song that no matter what, makes them want to dance – even if only on the inside.

The Guilty Pleasure Song. The one song that they love but it is or was considered uncool, or they wouldn’t usually admit they love it. It might be the song they belt out in the shower, in the car or into the hairbrush.

STEP TWO:

Create a mix playlist of all the songs and pump it out in the staff room, in the office or if suitable - share it in your customer areas.

STEP THREE:

Make it a competition to see if staff can guess who selected which song and was it their Guilty Pleasure or Boogie Song? 

We did this at a recent family get together and I’m proud to say that some of my family have truly awful and wonderful taste in music and working out who picked which songs was not as easy as we thought it would be. Our family ranges in age from 88 – 1 so the play list was interesting – very interesting.

Here’s just a few of the Brennan and Co family favourites – feel free to use them.

  • Crunchy Granola Suite – Neil Diamond
  • All about that Bass –  Meghan Trainor
  • Fans – Kings of Leon
  • Rockaria – Electric Light Orchestra
  • Orange & Green - The Irish Rovers
  • Bohemian Rhapsody – Queen
  • Without You – Harry Nilsson
  • You’ve Got a Friend in Me – Randy Newman
  • Rhinestone Cowboy – Glen Campbell
  • Leader of the Pack – The Shangri-las
  • Sweet Child ‘O Mine – Guns n’ Roses
  • Walking on Sunshine – Katrina and the Waves

I don’t know about you but for me, there is no quicker way to improve a mood or simply make people smile (and in some cases do a little dance), than to play their favourite music. The other benefit of this activity is staff get to know each other a little better and in a fun way. 

Carols are great and some of them are "foot tappers" but after hearing Silent Night 40 times, I'm not feeling all that calm or all that bright. Keep the carols but throw in some staff favourites to mix it up and watch the smiles appear. 

Enjoy and don't forget;

GOOD customer service is treating customers how YOU would like to be treated but, EXCELLENT customer service is treating customers how THEY would like to be treated. Staff are internal customers and they love a bit of excellent service too.

Want to know how to create a culture of service excellence? Contact us for your FREE Customer Service Analysis.

By Cate Schreck (nee Brennan) - Author of "The A-Z of Service Excellence"

 

Owners/ManagerLightbulb Training SolutionsCustomer Service Managers, Customer Service