Who are Lightbulb Training Solutions?
Lightbulb Training Solutions specialise in customer service training for workplaces across Melbourne, Geelong, Ballarat and beyond .
We believe and our customers agree; nothing beats a business staffed with people who have excellent communication skills, a geniune desire to learn and a healthy obsession for providing consistently excellent service to each other and their customers.
Since 2010, Lightbulb Training Solutions have been helping businesses and customer service staff to achieve remarkable reputations by designing and delivering on-site and on-line soft skill training sessions.
Lightbulb Training Solutions educate and motivate staff to shine bright across the business. We call these employees Customer Service Professionals.
Why choose us?
We know what it takes to create a team of people who provide consistently excellent service and the first step is FREE.
Play the video below to learn more.
We have the experience
Who is Cate Schreck?
Hello, I’m Cate Schreck!
I’m the Co-Founder and Director of Lightbulb Training Solutions (LTS), a Service Excellence Coach and the author of “The A-Z of Service Excellence”
I am known for designing and delivering workplace training programs that educate and inspire frontline customer service staff to work together in harmony and provide consistently excellent customer service. I care deeply about the mental health of staff who are relied upon to interact professionally with customers, all customers - the polite, the pushy, the chatty and the challenging and everyone in between.
Businesses know that customers today want an exceptional experience and they rely on staff to make that happen BUT, many busineses don’t know how to indentify service skilled candidates during recruitment or how to inspire staff to always deliver an exceptional experience. What many businesses do is ‘cross their fingers’ and let ‘common sense’ guide how staff interact with customers and that doesn’t work.
Why doesn’t it work? Because customers have different service expectations and if frontline staff don’t know how to identify and adjust their service style to meet the expectation of every customer, or they believe a friendly smile and warm welcome is enough, customers leave feeling underwhelmed and undervalued and staff go home feeling the same way.
What works? Creating a team of Customer Service Professionals and the first step is a complimentary Customer Service Analysis.
I’ve spent over 35+ years working with, managing and training Frontline Customer Service Staff and along with the below qualifications (which are nice but experience is best), I know what it takes to create a team of Customer Service Professionals and I want to share it with you.
Diploma of Business (Frontline Management),
Cert IV Training and Assessment, V.E.T (Disability),
Mental Health Social Solutions and Counselling,
Accredited DISC ADVANCED® Assessor and Facilitator
We have the solutions
Did you know?
There are 7 common mistakes businesses make that stop them creating a culture of service excellence. Click below to find out what they are and what you can do now to make sure they never happen...and yes, it's FREE!
Take the First Step
Wondering how much time, money and effort is required to create and maintain a culture of service excellence?
Unsure if we are the right fit for your business and your team?
Have an idea what training is needed but unsure if it will reach your desired outcome?
All valid questions and concerns and we cover them all in our FREE Customer Service Analysis (CSA).
Click here to learn more about the CSA process - we promise it won't hurt a bit and yes, it's FREE.
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